At MAXSHOT, we stand behind the quality of our electric scooters and want you to be completely satisfied with your purchase. If you’re not fully happy with your order, we’re here to help with a simple and transparent return process.
30-Day Return Window
You may request a return within 30 days of receiving your product, provided the item is:
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Unused or in like-new condition
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In its original packaging
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Free of damage not caused by shipping or manufacturer defects
How to Initiate a Return
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Contact us at [email protected] with your order number and reason for return.
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Our team will review your request and provide return instructions.
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Ship the product back to our designated return center. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Refund Process
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Once we receive and inspect the returned item, we will process your refund within 3–5 business days.
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Refunds will be issued to your original payment method.
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Shipping charges are non-refundable (unless due to an error on our part).
Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect:
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Contact us within 7 days of delivery with photo or video evidence.
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We will provide a replacement, exchange, or full refund — at no extra cost to you.
Non-Returnable Items
The following items are non-returnable:
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Products damaged due to misuse or unauthorized modifications
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Items returned after 30 days
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Clearance or final sale items
Exchanges
Need to exchange an item for a different model or part?
Email us at [email protected], and we’ll be happy to help you arrange a smooth exchange process.
If you have any questions, please don’t hesitate to reach out.
We’re here to support your journey with MAXSHOT — every mile of the way.