Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once your order is placed by 12:00 AM PDT, Monday through Friday (excluding holidays), it ships out the same day.
Handling Time: 1–2 business days
Delivery Time: Typically 2–3 business days within the continental U.S.
All orders ship from our California warehouse for fast and efficient delivery.
Creating an account is easy:
Click the “Account” icon at the top of our website.
Select “Create Account” and enter your name, email address, and password.
Click “Sign Up” to start enjoying a personalized shopping experience.
If your order hasn’t shipped yet:
Contact us as soon as possible at [email protected].
If the order has already shipped, we recommend reaching out to the carrier to request a change or reroute.
Once your order ships, you’ll receive a confirmation email with a tracking number.
You can use this tracking number to check the delivery status on the carrier’s website.
You can also log in to your MAXSHOT account to view tracking updates.
No. For your security and privacy, we do not store credit card information.
All payments are processed through secure, encrypted payment gateways.
Yes, we are required by law to collect sales tax in certain states.
Applicable taxes will be automatically calculated at checkout based on your shipping address.
Currently, we only ship within the United States.
We are working on expanding international shipping options in the future.
In most cases, your order will arrive in a single package.
However, depending on product availability or warehouse location, items may be shipped separately.
You will receive tracking information for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for items that are unused, in original packaging, and in like-new condition.
To initiate a return, contact us at [email protected].
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
For full details, see our Refund and Returns Policy.
We apologize for the inconvenience. Please contact our support team within 7 days of delivery at [email protected].
We will arrange for a return or replacement at no extra cost to you.
If your order arrives damaged, please email us immediately with photos or a video of the issue.
We will offer a replacement or full refund depending on the situation.
Please report any damage within 7 days of receiving the product.
Once your return is approved, we will provide you with the correct return address and shipping instructions.
Please do not send items back without first contacting our support team.
You can reach our customer support team by emailing us at:
📧 [email protected]
We aim to respond within 24–48 hours during business days.
If you made a mistake in your shipping address, contact us immediately at [email protected].
If your order has not shipped yet, we will update the address.
If it has already shipped, we recommend contacting the carrier for redirection options.
We process orders quickly to ensure fast delivery.
If you need to change or cancel an order, contact us as soon as possible.
If the order has not yet shipped, we’ll do our best to accommodate your request.
Currently, we do not offer a pre-order system.
However, you can sign up for restock notifications on the product page or contact us to inquire about availability.